A: At Forever Appealing, we prioritize customer satisfaction with our natural hair products. We offer standard shipping on all orders, with delivery times varying based on your location. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress. We do not accept returns, if you have any concerns, please contact our customer service team at foreverappealingcosmetics@gmail.com with your order number and reason. Please note that original shipping costs are non-refundable, and you are responsible for the return shipping fee unless the return is due to a defect or error on our part. For more detailed information on our policies, please visit the Shipping and Returns section of our website or reach out to our customer support team directly.